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US Return Policy

Lola Jeans appreciates your business! Please find instructions below to help you prepare your return.

We offer free returns on all orders within 30 days of purchase for an online store credit. If for any reason you are not fully satisfied with your purchase and wish to return your item(s), simply login to your account, click on the Orders tab and follow the instructions. You will then receive an email with your Return Authorization Number and return label. Once we receive the return we will issue a store credit.

Returns are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Please follow the return instructions specified below. 

How to send back returns?

1. Repackage your item securely in the Lola Jeans Pack provided with your order.

2. Include a copy of your receipt along with the item(s) you're returning.

3. Drop your package off at any USPS office or in the mailbox.

Lola Jeans is not responsible if the parcel is lost or damaged during transit.

 

International Return Policy

Lola Jeans appreciates your business! Please find instructions below to help you prepare your return.

Lola Jeans does not pay for international returns. Returns are accepted within

30 days of purchase for an online store credit. If for any reason you are not fully satisfied with your purchase and wish to return your item(s), simply login to your account, click on the Orders tab and follow the instructions. You will then receive an email with your Return Authorization Number. Once we receive the return we will issue a store credit.

Returns are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Please follow the return instructions specified below. 

 

How to send back returns?

1. Repackage your item securely in the Lola Jeans Pack provided with your order.

2. Include a copy of your receipt along with the item(s) you're returning.

3. Return your package using the carrier of your choice.

Lola Jeans is not responsible if the parcel is lost or damaged during transit.

 

*We offer one free return per order. We will gladly accept additional returns, however, you will be responsible for shipping fees after the first prepaid shipping label is used.

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If you have any questions, please email us at returns@lola-jeans.com or give us a call at 1-888-954-8552 our helpful representatives are available Monday-Friday 9AM-5PM EST. 
Thank you for shopping at lola-jeans.com