Borrow - Frequently Asked Questions
What is the Borrow Program?
Lola Jeans has partnered with The Ensemble to provide you with a seamless borrow experience. The Borrow Program lets you rent an item from us for a period of time, with the option to purchase if desired.
How does the Borrow Program work?
Select an item to borrow on the Lola Jeans website. You’ll then be redirected to The Ensemble to complete the check-out process. You’ll receive your borrowed item, which can be returned at any time using the prepaid mailer or purchased at a discounted price.
How long can I borrow an item for?
The borrow period is noted on your order summary. You can check when your borrow period is ending from the At-Home section of the Ensemble website (https://borrow.theensemble.me/). You can also choose to keep for longer for a daily fee.
Can I purchase an item during my Borrow period?
Yes. You can purchase the item directly from the At-Home section on the Ensemble website (https://borrow.theensemble.me/). Click the Buy Item button and confirm the purchase. The item will be charged to the card we have on file. Once the item is purchased, we will move the item to your History section.
What styles are available for the Borrow program?
The Borrow Program is available for select clothing items. We currently do not offer accessories as part of the Borrow Program.
How much does it cost to Borrow?
The cost to borrow varies by item. Please check Lola Jeans’ website to check the exact price.
What type of payments do you accept?
We accept standard MasterCard, Visa, Discover, and American Express credit and debit cards for all our payments. Additionally, we also accept Apple Pay and Google Pay.
How much does shipping cost?
We offer complimentary shipping. You’ll receive a prepaid return envelope to return your borrowed item. Delivery takes 2-4 business days in most cases.
Where do you ship?
We currently serve customers in the United States of America.
What if I accidentally stain or damage an item?
Clothing gets snagged, spills find shirts, and hems fall out. It's completely expected, and you will not be held accountable for normal wear and tear that occurs.
How do I return my borrowed item?
In your At Home section, click Return Item to Return Notify and let us know you are sending your item back. Then simply place the item in the prepaid return bag that was provided to you along with your order. (Return Notifying ends your borrow period automatically.) If you misplace your bag, please email us at email@example.com. and we will be happy to send you a new prepaid label that you can print out and use at any time.
Why do I need to sign up or create a Borrow account?
The Ensemble is a separate platform from the Lola Jeans website; therefore, you will need to provide your email address, shipping address, and credit card to place an order.
Am I wearing clothes that other people have worn?
Technically, yes, since items could have been previously borrowed by others. We keep all the items we offer in like new condition, putting each one through a thorough cleaning and 3 rounds of inspection.